If you are unhappy with our serviceIf you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:Quilter Financial Planning Complaints DepartmentRiverside HouseThe WaterfrontNewcastle upon TyneNE15 8NYEmail: QFPComplaints@quilter.comTel: 0191 241 0700You can find more information by visiting the Quilter Financial Planning Financial Services website:http://www.Quilter Financial Planningfs.com/contacts/If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)